Cart 0

Shopping cart

0 items - $0.00

FAQ

1. What ULTRA STORE sells?

100% Genuine Premium Accessories.

2. Why browse and shop in ULTRA STORE?

The Latest, coolest accessories, we bring them to you at competitive price.

3. Is ULTRA STORE an online store only?

ULTRA STORE is an online store belongs to ULTRASOURCE group, who has many years’ experience in distribution and wholesale. Acting as some popular brands’ agent, we also do wholesale in Australia and New Zealand market, please contact: orders@ultrastore.com.au for bulk order.  

4. Do I have to register before buying something?

You don't, you can check out as GUEST. But why don't register by a simple step, as time to time ULTRA STORE will run members only special deals, you will be the first one to see the coolest products at the hottest price.

5. What payment methods do we accept?

We accept most credit cards via PayPal (Visa, Master and AMEX), as well as bank deposit.

6. How secure is my online order?

ULTRA STORE takes the security of its customer’s personal information very seriously. We have carefully implemented some comprehensive security measures in order to provide a safe and secure shopping environment for its customers. Please visit “Secure Shopping” page for details.

7. Can I pick up?

To provide our customers the very best prices, we work hard to source products globally, and cut out the high costs of maintaining a retail store. All products are available for delivery only. We do not offer a pickup facility.

8. What is a Promotion/Coupon Code?

Promotional/Coupon Codes are occasionally distributed to our newsletter subscribers for latest and hottest deals and special. Subscribe to our newsletters, our latest news and offer direct to your inbox

9. How quickly should I expect a response to my online order?

You will receive an email confirmation of your order. Most email receipts are received within fifteen minutes. If you do not immediately receive any confirmation email, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not receive any confirmation email, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.

10. What shipping options are available?

Free Shipping is one of our offers to our customer from time to time for selected products. ULTRA STORE also provides flexible shipping options to its customers, which include Standard Shipping, Express Shipping. Both have the options with Signature on Delivery and Insurance.

11. Does ULTRASTORE.com.au ship internationally?

ULTRASTORE.com.au ship within Australia only. For bulk order from New Zealand and rest of the world, please contact: orders@ultrastore.com.au.

12. How do I cancel my order?

Customer can cancel their orders at any time as long as item has not been dispatched. Please email orders@ultrastore.com.au for assistance.

13. What is the return process?

To return an item, customer will need to request an RMA number by emailing to orders@ultrastore.com.au, our customer service team will review your request and send you email for the instruction of return. Please note that to be eligible for a return, we require a receipt or proof of purchase, and your item must be unused and in the same condition that you received it. It must also be in the original packaging. For more details, please refer to our Terms and Conditions.

14. I have seen a product “On Sale”. How would I know when your product is on sale?

By subscribing to our newsletter and following our Facebook page, you will be the first one to get the latest deals and offers.